Published: 8 September 2026 | Last reviewed: 8 September 2026. This article is provided for informational purposes and may contain references to third-party services. We are not affiliated with the Brazilian government or any government agency.
A Brazil eVisa refund is only available for duplicate payments, platform errors, or service disruptions. Government fees are strictly non-refundable after submission, even if your application is denied. Cancelling an active request incurs a $50 USD fee, while overstaying triggers daily BRL fines payable via GRU before departure.
Quick answer: A Brazil eVisa refund is only available in limited cases: duplicate payments, platform errors, or service disruptions. If your application is denied, the government fee is non-refundable. Cancelling before submission incurs a $50 USD fee. Overstaying your eVisa triggers daily fines in BRL, payable via GRU slip before departure. Always book refundable travel until your eVisa is approved.
Brazil eVisa Fee Breakdown & Refund Eligibility 2026
Each Brazil eVisa application includes a fixed government consular fee plus a variable third-party service fee. Only third-party platforms refund duplicate payments or technical errors; the VFS Global government portal never refunds once payment is processed (VFS Global refund policy).
Non-Refundable Scenarios
- Approved visa – cannot be cancelled or refunded after visa issuance
- Denied application – government fee is non-refundable regardless of refusal reason
- After government submission – no refund under any circumstances
- Incorrect or misleading details – no refund issued
- Completed application with changed travel plans – non-refundable
- Incomplete document submission within the 15-day deadline – automatic cancellation and potential forfeiture
- Visa refusal due to previous travel violations, ineligibility, or prior rejections – non-refundable
Refundable Scenarios
- Duplicate payment – refundable with proof of both transactions (third-party platforms only; confirmation within 3-5 business days)
- Technical glitch or system failure – evaluated individually
- Service unavailability – refundable on third-party platforms
- Force majeure (natural disasters, wars, pandemics) – discretionary refunds or credits based on processing stage
- Regulatory changes invalidating the visa category – affected applicants may qualify
- Documented hardship exception – applicants may request reconsideration; refund approval not guaranteed
- Incorrect visa category selection – refundable if requested before processing begins with the consulate
Reapplication After Denial
- Waiting period: 24 hours after denial
- Same email address required as the previous application
- All fields must be completed anew; full eVisa fee payment required
For details on cancelling an active Brazil eVisa request, see Cancelling a Brazil eVisa Application.
Cancelling a Brazil eVisa Application
Cancelling a Brazil eVisa application before government submission incurs a $50 USD cancellation fee plus a $20+ handling charge; cancellation is impossible once submitted.
On the government portal (VFS Global), all transactions are non-refundable once payment is processed. Third-party platforms allow cancellation only before government submission, within strict windows: 15 minutes for express, rush, and super-rush orders, or 1 hour for normal processing. Duplicate application cancellation is permitted only if requested before processing begins.
Log into your account
Access your Brazil eVisa account on the third-party platform.
Submit cancellation request
Request within the applicable time window.
Receive confirmation
Refund returns to your original payment method.
Refund formula: original payment minus $50 USD cancellation fee minus $20+ handling fee. Personal data is removed from systems after cancellation. For refund request steps, see How to Request a Brazil eVisa Refund.
How to Request a Brazil eVisa Refund
Submit a Brazil eVisa refund request via email or portal within 90 days of payment, providing the application reference, payment confirmation, and ID. Refunds return to the original payment method only.
Contact support
Email [email protected] or use the Brazil eVisa account portal. General support: [email protected] (Mon-Fri, 9 AM-6 PM ET).
Provide reference and transaction details
Include your application reference number and transaction details.
Attach supporting documents
Attach payment confirmations, receipts, or technical error screenshots.
Verify account match
Verify the submitting account matches the original transaction account.
Submit within 90 days
Submit within 90 days of payment to retain eligibility.
Receive confirmation
Receive confirmation with tracking details for status checks.
The refund process has five stages: initial review (5 business days), investigation if needed (10-15 business days), approval notification, payout (5-10 business days), and bank clearance (3-5 business days), totalling 4-8 weeks. For non-GBP transactions, refunds may be converted at the platform’s exchange rate on the day of processing; the final amount in GBP may differ from the original payment. For overstay penalties, see Brazil eVisa Overstay Penalties.
Brazil eVisa Overstay Penalties 2026
Overstay fines are set by the Federal Police as a daily BRL fine with a statutory cap; verify the current rate on the Polícia Federal portal before departure.
Overstay Fines & GRU Payment
| Item | Detail |
|---|---|
| Daily fine | Set in BRL by Federal Police – verify current rate on Polícia Federal portal |
| Statutory maximum cap | Published by Polícia Federal – confirm before travel |
| Payment method | GRU (Guia de Recolhimento da União) slip – pay at a Brazilian bank or via PIX, then present confirmation to Federal Police at the airport |
| Minors | Same daily fine applies; parents or guardians bear legal responsibility for payment |
| Unpaid fines | Potential entry refusal on future visits; no formal waiting period if fine is paid, but overstay record may trigger enhanced scrutiny |
Regularization Procedure
- Generate a GRU payment slip through the Federal Police system.
- Pay at an authorised Brazilian bank or via PIX.
- Present payment confirmation to Federal Police at the airport before departure.
- Keep receipts for future Brazil eVisa applications.
For an alternative to overstaying, see Extending Your Brazil eVisa Stay.
Extending Your Brazil eVisa Stay
Apply at a Federal Police station at least 15 days before expiry with your passport, eVisa printout, proof of funds, return ticket, and accommodation proof. If denied, leave before expiry or face overstay fines. Extension fees apply; verify the current amount with Polícia Federal. An extension is always cheaper than the overstay penalty.
Protecting Your Money – Border Denials, Chargebacks & Booking Advice
- Border denials: Brazilian border officials retain final discretion to deny entry; Brazil eVisa fees are non-refundable even if entry is refused. Carry printed supporting documents, proof of accommodation, and a return ticket.
- Chargebacks: Filing a bank chargeback and a platform refund request simultaneously may constitute fraud. Always use the platform’s refund process first. UK Section 75 Consumer Rights Act has limited applicability to visa processing services.
- Booking advice: Do not purchase non-refundable flights or hotels before eVisa approval. The Brazil eVisa platform is not liable for travel booking losses. Consider travel insurance covering visa fee losses.
Brazil eVisa Refund FAQ
Can I get a refund if my Brazil eVisa application is denied?
No. Denied applications are non-refundable. You may reapply after 24 hours using the same email address, but full payment of current fees is required.
How do I cancel my Brazil eVisa application and get a refund?
Cancellation is only possible on third-party platforms before government submission. Request it within 15 minutes for express orders or 1 hour for normal processing. A $50 USD cancellation fee plus a $20+ handling fee applies.
What is the Brazil eVisa overstay penalty in 2026?
Overstaying incurs a daily BRL fine (statutory cap applies), payable via GRU before departure to avoid re-entry restrictions; check Polícia Federal for current rates.
How long does a Brazil eVisa refund take to process?
The process has five stages: initial review (5 business days), investigation (10-15), approval notification, payout (5-10), and bank clearance (3-5), totalling 4-8 weeks.
Can I extend my Brazil eVisa while in Brazil?
Yes. Visit a Federal Police station at least 15 days before expiry with your passport, eVisa printout, proof of funds, and return ticket.
Can I re-enter Brazil after overstaying my eVisa?
No formal waiting period applies if the fine is paid, but your overstay record may trigger enhanced scrutiny. Unpaid fines risk entry refusal on future visits.
What happens if I file a chargeback and a refund request at the same time?
Filing both simultaneously may constitute fraud. Always use the platform’s refund process first. Chargeback success rates for visa fees are low because services were rendered.
Do minors pay the same overstay penalty as adults in Brazil?
Yes. The daily fine applies to all travellers regardless of age. Parents or legal guardians bear legal responsibility for payment.
What proof do I need for a duplicate payment Brazil eVisa refund?
Provide proof of both transactions, including payment confirmations and receipts. The refund goes to your original payment method, with a $20+ handling fee deducted.
Will I lose money if my Brazil eVisa is revoked at the border?
Yes. Brazil eVisa fees are non-refundable even if border officials deny entry. Border officials retain full discretion regardless of valid eVisa status.
